We take great pride in the service we provide to our valued clients. Here is what some of them had to say…
Both Matt and Jean provide mortgage rates that are better than posted rates in the market. They definitely work on behalf of their clients. Buying property can be stressful; and they made it very worry-free. Matt and Jean saved me so much time; and they’ve essentially kept me organized with next steps and with their forethought on items that are required in real estate transactions.
I greatly value customer service in any sector. I highly recommend Matt and Jean with any simple or complex mortgage transactions. I can’t thank them enough for everything they have done for me.
“I saved approximately $5,000.00…”
As a first time home owner, I really needed some expert advice on what my options were on a potential refinance of my mortgage. I did not know who I could trust and leery of mortgage brokers in general. After interviewing a few brokers, I decided to work with Matthew due to his reputation and educational background. The fact he is a Chartered Accountant and have an MBA from University of Toronto really stood out for me compared to other brokers. Matthew’s professionalism and ‘bottom-line’ approach was most helpful. I am happy with the mortgage product I received from him. Most importantly, I saved approximately $5000.00 despite paying the penalty to relieve myself of my previous mortgage product to the product introduced by Matthew. I would best describe Matthew Chan’s style as direct, ‘tell it like it is’, and knowledgeable. I think any person with any mortgage situation can be reassured their mortgage will be carefully assessed and matched with the best industry product available. Matt’s network is truly outstanding – outside of mortgages he can refer you to practically anything you are looking for – from realtors, to gyms, restaurants – you name it!
C. Hong, Vancouver
“Within a few days Matt has secured a mortgage offer for us that was significantly better, in terms of rates and structure, than anything we were offered when we worked with our bank directly. In fact, the mortgage I got from Matt helped me save over $17,000 when compared to the offer from my existing bank. …”
My wife and I hired Matthew Chan to help us replace an expiring mortgage as we were not happy with the mortgage terms our bank was offering. Matt was extremely professional, personable and knowledgeable. The process was simple and painless as Matt walked us through all of the document requirements and answered any questions we had. Within a few days Matt has secured a mortgage offer for us that was significantly better, in terms of rates and structure, than anything we were offered when we worked with our bank directly. In fact, the mortgage I got from Matt helped me save over $17,000 when compared to the offer from my existing bank. We are very happy with our new mortgage and we will continue to work with Matt in the future. I will not hesitate to recommend Matthew Chan to my friends and family when they need a new mortgage.
Maurice and Sarah Boucher, Summerland
“Matt has gone above and beyond what I expected with a lot of other value added services both during and after my mortgage process…”
Being a first time buyer, I was very nervous with the daunting task of understanding a lot of unfamiliar information. I was very confused and overwhelmed and really needed someone to walk me through the steps and what to consider for each step. What was particularly frustrating for me was that many people I initially spoke to rushed their explanations to me with the assumption I had a base knowledge that I didn’t. This made my initial home purchasing experience very frustrating and I knew that there had to be a better way. When I approached Matt to assist me with my mortgage, I was very relieved that he wasn’t pushy with me to make a sale and actually took the time to explain the entire mortgage process to me. I finally felt safe because I got information that I can understand and trust. I immediately felt very comfortable with Matt and
his approach because his intention to serve me really came through. In addition to getting me a great mortgage rate with the terms that I felt were best for me, Matt has gone above and beyond what I expected with a lot of other value added services both during and after my mortgage process. I highly recommend Matt’s services for anyone interested in purchasing their first home.
Monica Regan, Vancouver
“I trust Matt’s approach because he exudes knowledge and passion and is very client focused…”
A very close friend of mine whom I trust and is very financially astute referred me to Matt when I decided to purchase my home. As a single mother, I was very concerned with the affordability of a condo in such an expensive Vancouver market. Matt put me to ease by structuring my condo purchase with a very competitive mortgage product and without any co-signors. Matt gave me exceptional service. He is very knowledgeable about mortgages and the particular product he placed me in. Furthermore, he was very accessible, prompt, clear and concise whenever I had questions. It is nice to deal with a mortgage broker who has access to many products–you feel secure that the best product available is chosen for you. After my mortgage funds, Matt stands out by keeping in touch to advise of services I would benefit from and to keep me inform of the market. Recently, he has helped me to re-finance my mortgage to save money and get better value. I trust Matt’s approach because he exudes knowledge and passion and is very client focused. I have referred Matt to my friends in the past and continue to do so.
Lucie Martineau, Vancouver
“He comes with a wealth of qualifications and experience and this really shines through when you sit down and speak to him…”
As a first time buyer, I was looking for some guidance on the home buying process. Matthew was recommended to me by my realtor who had previously used him to secure his own mortgage. He comes with a wealth of qualifications and experience and this really shines through when you sit down and speak to him. He answered all of my questions and was happy to encourage more. Matthew prioritized my needs and we also really connected on a personal level. Not only was it easy for him to beat the interest rates on offer from the big banks, but he also provided me with extra services to ensure my home purchase went smoothly. After our meeting, I sat back and Mathew did all the work. I would happily recommend Mathew to all of my friends and family.
Lorne Rodenhizer, New Westminster
“We saved approximately $8,000 because of Matt…”
Matthew was highly recommended to us by our realtor. We just moved to the city and I was a bit overwhelmed with purchasing my first home in Vancouver. Matthew was very effective and professional in both helping us with the process and securing a very competitive mortgage rate. I have since used Matthew again for refinancing and he was able to help me dramatically reduce my mortgage penalty (we saved approximately $8,000 because of Matt). Each step of the way, Matthew was very dependable, easy to reach, provided clear options (laying out the pros and cons of each scenario) and efficiently dealt with any questions or concerns we had. In addition to the money, we saved a lot of time working with Matthew. As a working family with young children, we really appreciate how simple and easy the process was. We were impressed that no matter what life situation we had to face, no matter how tight the timing was and how many hoops we had to jump though with the banks, Matthew ultimately delivered on his services and we encountered no unpleasant surprises as a result. I highly recommend Matthew for your mortgage needs.
David and Daisy, Vancouver
“Our experience of Matt was that he was very easy to communicate with, personable and concise…”
Our mortgage renewal was coming up and we really needed to learn our options. My wife and I have known Matt for quite some time and decided to ask him for advice to ensure we were aware of all of our options. Our experience of Matt was that he was very easy to communicate with, personable and concise. Furthermore, he was very patient in sharing his knowledge about the different products available to us and was very helpful in suggesting mortgage solutions that were very specific to both our situation and our future needs. I would highly recommend Matt to a first time buyer or an existing home owner like myself.
Albert and Jenny Yan, Burnaby
“His team made the process simple for me…”
Matthew Chan has been my mortgage broker for over 5 years. He is always prompt, efficient and friendly. He and his team made the process simple for me and they responded quickly to all my questions and concerns. I would use him again and highly recommend him.
Trevor LeMere, Port Moody
“My situation was a bit unique and you definitely stepped up and helped me with a great solution…”
Matthew, you helped me out so much when I purchased my current apartment. My challenge was that the bank insisted that I have a co-signor. It was very frustrating but I am so happy you were in my court. Definitely, I could not have done it without you. My situation was a bit unique and you definitely stepped up and helped me with a great solution.
Debbie Welch, Coquitlam
“Found me a mortgage lender that met all of my requirements in such a short time…”
Matthew Chan has truly helped me in finding the right mortgage with the best rate. I needed to close the deal fast and Matthew made that possible. He searched and found me a mortgage lender that met all of my requirements in such a short time. He prepared me for the mortgage, walked me through it, and followed up to make sure all things went smooth for me. Thanks again Matthew for all the help.
Caleb Lee, Coquitlam, BC
“Matt took the time to listen to my needs…”
Being a first time buyer I was nervous and had no idea which institution would be best for me concerning my mortgage. On our first meeting, Matt took the time to listen to my needs and explain the different lenders and mortgage products that are available to me. I appreciate how Matthew went through all the best options for my mortgage and what would work for me. Even long after I purchased my home, Matt is proactive in keeping in touch and updating me with what’s happening with the prime bank rates and the real estate market. He’s very helpful whenever I do decide to call and have any questions. Matt’s confidence in his job and helpful attitude has made my first time buyer experience a pleasurable one. I highly recommend his services.
Darren Sleno, Burnaby, BC
“He went above and beyond what a typical mortgage guy does…”
Matthew did so much for us in such a short time. He didn’t tell us just what we wanted to hear, but what we needed to hear. There was no playing games. Matthew was more knowledgeable than the other brokers that we had talked to and made us feel a lot more comfortable about this intense process. He went above and beyond what a typical mortgage guy does
D. Strasser & M. Sehlin, Vancouver, BC
“Matthew put in the time, effort, and commitment to make the Mortgage world make sense to someone as clueless about homebuying as I was…”
Matthew came highly recommended from a friend, and I’m glad I chose Matthew as my Mortgage Planner. I’m a young 30-something professional who had always rented, and wanted to explore whether buying a place was doable for me. Matthew put in the time, effort, and commitment to make the Mortgage world make sense to someone as clueless about homebuying as I was. He has been available on the fly, whenever I needed clarification or questions about the mortgage process. I could not have been a proud home owner at my age without his expertise and enthusiasm. I would recommend others to Matt in a heartbeat. Thanks Matt!